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Start your path with guided micro learning and trails

Trails provide a fun way to learn about. You follow a guided path and learn through a series of short learning interventions. Every module comprises of short 2-4-minute videos, interactive tutorials, exciting quizzes, exercises, and downloadable podcasts.

Service Management

ITIL 4 Trails – ITIL 4 Foundation

ITIL 4 Trails provide a fun way to learn about ITIL 4. Learners follow a guided path...

  6 hrs 20 min
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Service Management

ITIL 4 Trails – Transitioning from ITIL v3 to ITIL 4

The Transitioning from ITIL v3 to ITIL 4 complements the 8 core ITIL 4 Foundation Trails. This...

  20 min
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Service Management

ITIL 4 Trails – ITIL 4 Foundation Exam Preparation

The ITIL Foundation Exam Preparation trail is the final trail in the series of eight trails. In...

  2 hrs 20 min
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Service Management

ITIL 4 Trails – The ITIL Practices

The ITIL Practices are one of the six components of the ITIL Service Value System (SVS) and...

  2 hrs 0 min
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Service Management

ITIL 4 Trails – Continual Improvement

The Continual Improvement Trail introduces the concept of Continual Improvement, an essential ingredient for any organization to...

  20 min
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Service Management

ITIL 4 Trails – The ITIL Service Value System and Service Value Chain

The ITIL Service Value System and Service Value Chain Trail introduce the ITIL service value system as...

  20 min
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Service Management

ITIL 4 Trails – Service Management: Key Concepts

The Service Management: Key Concepts Trail introduces the core ITIL concepts Service Management and Organization. Value and...

  20 min
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Service Management

ITIL 4 Trails – Introduction to ITIL 4

The Introduction to ITIL 4 Trail provides an overview of ITIL 4. Participants learn about the need...

  15 min
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Service Management

ITIL 4 Trails – The Four Dimensions Of Service Management

The Four Dimensions of Service Management discusses the four perspectives that are critical to the efficient and...

  20 min
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Service Management

ITIL 4 Trails – The ITIL Guiding Principles

The ITIL Guiding Principles Trail covers the seven Guiding Principles provided by ITIL. These principles are: Focus...

  20 min
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