fbpx

Posts by Marcel Foederer

What Do You Get When You Integrate ITIL 4 With RCA?

ITIL 4 has evolved from the previous Life Cycle Model to a Service Value System and the Service Value Chain Activities. With this came the introduction of Guiding Principles, Four Dimensions, Governance, and Practices. The various practices embodied in General Management, Service Management, and Technical Management Services have become more professional and rely heavily on…

Read More

Use Structured Collaboration to Co-Create Value in ITIL 4

One of the key ideas of the new ITIL 4 approach is to create value together. Creating value in collaboration with both your suppliers/vendors and customers. The key is to have the “chain of development and delivery” as strong as possible. In the old days, we generally expected the Supplier/Vendor to be the Solution Provider…

Read More

How and why to deal with changing to ITIL® 4

Occasionally you might get a learner who isn’t as open about changing to ITIL 4 as we are. Human nature is to resist change – resistance that can manifest itself in many ways, from foot-dragging and passivity to outright sabotage during training deliveries. Now that we are only weeks away from the introduction of ITIL 4,…

Read More

The ITIL® 4 Scheme explained

Please note that the questions in this blog post only cover the information that has been made public about the ITIL 4 scheme. We provide our partners with a much more detailed FAQ (including the transition module, important dates, translations, trainer information, and courseware information) which you can access through your Leapest account. What is…

Read More

Courseware: Why One Size Doesn’t Fit All

At ITpreneurs, we produce extensive sets of courseware with pre-course reading, instructor guides, coursebooks, reference materials, case studies, and more. We specifically do not stick to only a printed book or even just an ebook. The reason is that we all prefer to learn differently, at different paces, at different levels, and in different ways.…

Read More

Getting Ready for The Last 4 Months

It is August, and for most Europeans, that means it is time to celebrate their vacation. A time to take a well-deserved break from business, school, or study. For me, it means a time to prepare for what will be coming in the last months of the year. It will be September by the time…

Read More

Updating The Library – ITIL® 4

As a member of the AXELOS Lead Architect Team where I am involved in the development of the new version of ITIL I want to share some information about the underlying reason for the update of ITIL (ITIL4), the current status of the development of ITIL4 and how the AXELOS team operates to create a…

Read More

Three Required Skills to Successfully Deliver IT Training

Recently, I wrote 7 tips for trainers to deliver an ITIL Practitioner course. But, of course, there’s more you can do to deliver a successful, practical course. In particular, three skills I recommend you perfect: profiling skills, questioning skills and observation skills. 1. Profiling Skills You’ve probably seen one of the Crime Scene Investigation (CSI)…

Read More

7 Tips to Deliver ITIL Practitioner

For his blog post we could also have used the headline “Playing Dr. Jekyll and Mr. Hyde During Your ITIL Practitioner Delivery”. But who’s Mr. Jekyll and who’s Mr. Hyde? The ITIL Practitioner course is developed by practitioners for practitioners. Having been part of the ITIL Practitioner course development at ITpreneurs, I realized that it’s…

Read More

6 Simple Tips for a More Productive Virtual Classroom

Some IT training providers are not convinced about using virtual classrooms. Many of them anticipate problems that may occur during a virtual session. As a seasoned master trainer, I have had my share of virtual classroom sessions where I thought things could have gone better. I have decided to share from my experience six simple…

Read More