fbpx

What Do You Get When You Integrate ITIL 4 With RCA?

By Marcel Foederer | April 1, 2019

ITIL 4 has evolved from the previous Life Cycle Model to a Service Value System and the Service Value Chain Activities. With this came the introduction of Guiding Principles, Four…

Use Structured Collaboration to Co-Create Value in ITIL 4

By Marcel Foederer | March 28, 2019

One of the key ideas of the new ITIL 4 approach is to create value together. Creating value in collaboration with both your suppliers/vendors and customers. The key is to…

What has Rudyard Kipling got to do with IT Incident Investigation success?

By Mat-Thys Fourie | March 15, 2019

Rudyard Kipling lived more than 150 years ago and he used his “six honest men” as the basis for describing incidents and problem situations most accurately. Here is his quote:…

No incident is too complex for a structured solution

By Mat-Thys Fourie | March 11, 2019

“Most of our Incidents are TOO COMPLEX for these techniques!” We get this ‘excuse’ a lot of times when workshop participants are attending our workshops. I get it! It is difficult…

Now available – ITpreneurs Premium ITIL Foundation Courseware

By Arjan Woertman | February 27, 2019

To complete our ITIL 4 Foundation portfolio we are now launching ‘Premium’, the new standard in ITIL courseware. We continue to invest in learning design so that we can offer…

Getting started with ITIL® 4

By Joey van Kuilenburg | January 15, 2019

ITIL 4 provides guidance to organizations on how to address service management challenges optimally using the potential of modern technology. In order to fully maximize the potential of ITIL 4…

How and why to deal with changing to ITIL® 4

By Marcel Foederer | January 11, 2019

Occasionally you might get a learner who isn’t as open about changing to ITIL 4 as we are. Human nature is to resist change – resistance that can manifest itself in…

Fast track your way to ITIL® 4

By Joey van Kuilenburg | December 11, 2018

The ITIL 4 Certification Scheme is a departure from the credit based ITIL v3 scheme. And whilst ITIL 4 retains many of the core elements of ITIL v3, and much…

Fast Track to ITIL® 4 Explained

By Joey van Kuilenburg | December 11, 2018

We want to help you transition your learners from ITIL v3 to ITIL 4. To do this, we’ve created a special Fast Track to ITIL 4 to ready your learners…