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ITIL 4 Trails – ITIL 4 Foundation

ITIL 4 Trails provide a fun way to learn about ITIL 4. Learners follow a guided path and learn about ITIL 4 through a series of short learning interventions. Every module comprises of short 2-minute videos, interactive tutorials, exciting quizzes, exercises, and downloadable podcasts. Participants can learn at their own pace, in their own time,…

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ITIL 4 Trails – Transitioning from ITIL v3 to ITIL 4

The Transitioning from ITIL v3 to ITIL 4 complements the 8 core ITIL 4 Foundation Trails. This guided journey discusses the path from ITIL v3 to 4 and explains the key differences between the editions. By completing this Trail, participants have a thorough understanding of the evolution of ITIL, the structure of ITIL 4 and…

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ITIL 4 Trails – ITIL 4 Foundation Exam Preparation

The ITIL Foundation Exam Preparation trail is the final trail in the series of eight trails. In this trail, the participant will understand the learning objectives and format of the ITIL 4 Foundation exam. In addition, the participant is exposed to two sample exams from AXELOS; This helps the participant to demonstrate their readiness for…

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ITIL 4 Trails – Introduction to ITIL 4

The Introduction to ITIL 4 Trail provides an overview of ITIL 4. Participants learn about the need for ITIL 4, it’s key benefits for organization, the core components of ITIL 4 (the Service Value System, Four Dimensions of service management, Guiding Principles, ITIL Practices), as well as the ITIL 4 Certification Scheme.

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ITIL 4 Trails – The ITIL Guiding Principles

The ITIL Guiding Principles Trail covers the seven Guiding Principles provided by ITIL. These principles are: Focus on value, Start where you are, Progress iteratively with feedback, Collaborate and promote visibility, Thing and work holistically, Keep it simple and practical, and Optimize and automate.

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