Getting started with ITIL® 4
Joey van Kuilenburg / 15 January 2019
ITIL 4 provides guidance to organizations on how to address service management challenges optimally using the potential of modern technology. In order to fully maximize the potential of ITIL 4 for organizations a need for training arises. To satisfy the demand for knowledge on ITIL 4 training organizations are planning to deliver ITIL 4 programs across the world.
How do I get started with ITIL 4
The process to get started with ITIL 4 is straightforward, and ITpreneurs can support you in this journey. ITpreneurs works with AXELOS, Peoplecert and a large community of industry experts to ensure you can start delivering training programs on ITIL, or can start training your teams.
Have a look at the following flowchart that outlines the easy steps to get started with ITIL.
Getting started with ITIL 4 for training your own teams
ITIL 4 is exciting and brings a new understanding of how service management works in the digital era. If you want to run a training program yourself, to train your team, ITpreneurs can help.
How? We provide you with everything you need to run training programs in-house: the materials, the exams, training of your trainers, or a trainer from our network. We provide all the ingredients for you to cook dinner when you want to do the cooking yourself.
When you want to run training courses, there is nothing you need to do. When working through us, we ensure the AXELOS requirements are being met and adhered to.
Getting started with ITIL 4 as a Commercial Training Company
If you are a training company that wants to offer ITIL 4 training, there is a distinct set of rules to take into account. AXELOS has created these rules to ensure every ITIL training is a quality ITIL training. In short, you have to register and meet specific criteria when you want to offer ITIL to the market. You have to decide if you want to work as an Accredited Training Organization (ATO), or as an Affiliate.
Below is a table that explains the key differences between being an ATO and an Affiliate – when working with ITpreneurs.
[thcol]Affiliate of ITpreneurs[/thcol]
[tcol]As an ATO, you can use the ITpreneurs quality courseware for your ITIL 4 training deliveries. You can purchase this in a pay per use, or subscription model. [/tcol]
[tcol]As an Affiliate, you can use the ITpreneurs quality courseware for your ITIL 4 training deliveries. You can purchase this in a pay per use, or subscription model.[/tcol]
[tcol]Quality Management System [/tcol]
[tcol]You have to demonstrate you are a financial viable organization, and share your quality management system. Through this system you are explaining how you manage course development, training delivery, training of staff, manage feedback and are keeping customers happy and informed.[/tcol]
[tcol]You work with ITpreneurs QMS (by default), and take care of most of the operational processes on your behalf. For any processes we cannot fulfil on your behalf, we support you with templates, guidance, and friendly coaching from our accreditation manager.[/tcol]
[tcol]Accreditation of courseware[/tcol]
You manage your own accreditation of courseware. This means you submit your courseware and Peoplecert will validate if the courseware meets AXELOS’ criteria.
When you use ITpreneurs courseware, we will provide you with a copy of our courseware and an agreement that shows you are authorized to use our couseware. Peoplecert has accredited our courses already, and materials do not need to be reviewed again.
[tcol]There is nothing you need to do, as you are using ITpreneurs courseware.[/tcol]
[tcol]Accreditation of trainer[/tcol]
You manage the trainer accreditation process yourself, and pay the annual Trainer Accreditation Fee directly to Peoplecert.
When your trainers are delivering using ITpreneurs materials, we provide free recorded TTT sessions to your trainers, or can schedule a live session with our Master Trainer. ITpreneurs supports you where needed in the accreditation process of trainers.
You can tap into our network of trainers, or work with your own trainers.
We provide free recorded TTT sessions to your trainers, or can schedule a live session with our Master Trainer. ITpreneurs supports you where needed in the accreditation process of trainers. The annual Peoplecert trainer accreditation fee is paid to us, and we pass these fees on to Peoplecert.
[tcol]Contracts / Forms / fees in a summary[/tcol]
- AO Agreement directly with Peoplecert (for being an ATO).
- Trainer registration form for every trainer – evidence of TTT, experience, and resume per trainer.
- Annual Trainer Accreditation fee.
- Annual Courseware Accreditation fee for every course that is accredited .
- Annual ATO Accreditation fee.
- IPR fee for ITIL, and any other Axelos product.
- AO Agreement through ITpreneurs with Peoplecert (for being an Affiliate).
- Trainer registration form for your own trainers – evidence of TTT, experience, and resume per trainer.
- Annual Trainer Accreditation fee for your own trainers.
- Annual Affiliate fee.
- IPR fee for ITIL, and any other Axelos product.
In case you are an ATO already, it’s quite simple to get started with ITpreneurs. You need to inform Peoplecert of this, and can start using our courseware immediately. When you sign up as a new Affiliate with ITpreneurs, we help you complete a registration form, and following the positive feedback from Peoplecert you are on your way!
What is next?
So where do you go next? If you like one of the options presented above, you are more than welcome to get started immediately. ITpreneurs works with Leapest (www.leapest.com) in delivering products and services to the market. Leapest allows you to register as an Organization or as a Commercial Training Company (ATO or Affiliate). If you would rather talk to one of our team members, please let us know at firstname.lastname@example.org