ITIL 4 Trails – Continual Improvement
The Continual Improvement Trail introduces the concept of Continual Improvement, an essential ingredient for any organization to function properly. Continual improvement is a recurring activity that is performed at all levels to make sure that the organization’s performance continually meets stakeholders’ expectations. The ITIL Continuous Improvement Model is explained as a structured approach to managing the continual improvement activities.
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What you'll learn
At the end of this Trail, participants will be able to:
- Understand the key concepts of continual improvement.
- Continual Improvement
- The Continual Improvement Model
- Relationship between Continual Improvement and Guiding Principles
The ITIL® (4) Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
- Anyone working in a Devops team
No. of Questions: simple multiple choice
Pass Grade: %
Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.