ITIL 4 Trails – Introduction to ITIL 4

The Introduction to ITIL 4 Trail provides an overview of ITIL 4. Participants learn about the need for ITIL 4, it’s key benefits for organization, the core components of ITIL 4 (the Service Value System, Four Dimensions of service management, Guiding Principles, ITIL Practices), as well as the ITIL 4 Certification Scheme.

$18.00 $0.00

Excl. VAT

  • Full lifetime access

  • Certificate of Completion

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What you'll learn

At the end of this Trail, participants will be able to:

  • Understand the key benefits of ITIL 4
  • Recognize the core components provided in ITIL 4
  • Understand the ITIL (4) Certification Scheme


Certificate: ITIL Foundation

Duration: 15 minutes


Delivery Method:

  • Self-Study e-book
  • Practice Questions
  • Pre-course Reading
  • Post-course Reading
  • Quick Reference Cards
  • Video lessons



  • Introduction to ITIL 4
  • Benefits of ITIL
  • Key Concepts of ITIL 4
  • Structure of ITIL 4
  • The ITIL 4 Qualification Scheme
  • ITIL 4 Foundation


The ITIL® (4) Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Exam facts

Delivery: No exam included

Format: N/A

Proctoring: N/A

Duration: N/A

No. of Questions:  simple multiple choice

Pass Grade: %

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.