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ITIL 4 Trails – ITIL 4 Foundation with Exam

ITIL® 4 Trails provide a fun way to learn about ITIL 4. Learners follow a guided path and learn about ITIL 4 through a series of short learning interventions. Every module comprises of videos, animations, exciting quizzes/exercises, downloadable study material, and downloadable podcasts. Participants can learn at their own pace, in their own time, engaging with the media format that best fits their learning behavior. Completing all 8 Trails enables a participant to take on and pass the ITIL 4 Foundation exam.

 

$425.00

Excl. VAT

itil_4_foundation_with_exam
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What you'll learn

  • Service Management: Key Concepts
  • The ITIL Guiding Principles
  • The Four Dimensions of Service Management
  • The ITIL Service Value System and Service Value Chain
  • Continual Improvement
  • The ITIL Practices
  • ITIL 4 Foundation Exam Preparation
  • Transitioning from ITIL v3 to 4

Details

Certificate: ITIL Foundation

Duration: 6 hrs 20 min

Domain:

Delivery Method:

  • Self-Study e-book
  • Practice Questions
  • Pre-course Reading
  • Post-course Reading
  • Exam voucher for a webcam proctored exam
  • Video lessons

Accreditation:

Topics

  • Service Management: Key Concepts
    • Intent and Context
    • Key Terms Covered in the Module
    • Module Learning Objectives
    • Value and Value Co-Creation
    • Value: Service, Products, and Resources
    • Service Relationships
    • Value: Outcomes, Costs, and Risks
    • Exercise: Multiple-Choice Questions
  • The ITIL Guiding Principles
    • Focus on Value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep it Simple and Practical
    • Optimize and Automate
  • The Four Dimensions of Service Management
    • Intent and Context
    • The Four Dimensions
    • Key Terms Covered in the Module
    • The Four Dimensions and Service Value System
    • Module Learning Objectives
    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
    • External Factors and Pestle Model
    • Exercise: Multiple-Choice Questions
  • The ITIL Service Value System and Service Value Chain
    • The ITIL Service Value System and Service Value Chain
    • The ITIL Service Value System
    • The ITIL Service Value Chain
  • Continual Improvement
    • Continual Improvement
    • The Continual Improvement Model
    • Relationship between Continual Improvement and Guiding Principles
  • The ITIL Practices
    • The ITIL Practices
    • The Continual Improvement Practice
    • The Change Control Practice
    • The Incident Management Practice
    • The Problem Management Practice
    • The Service Request Management Practice
    • The Service Desk Practice
    • The Service Level Management Practice
    • Purpose of ITIL Practices
  • ITIL 4 Foundation Exam Preparation
    • Exam Preparation
  • Transitioning from ITIL v3 to 4
    • Introduction to ITIL 4
    • Evolution of ITIL
    • Key benefits of ITIL 4
    • Key concepts of ITIL 4
    • Structure of ITIL 4
    • ITIL 4 Qualification Scheme

Audience

The ITIL® (4) Trails target the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Exam facts

Delivery: Online

Format: Closed Book

Proctoring: Web Proctoring

Duration: 60 minutes (15 minutes additional for non-native English Speakers)

No. of Questions: 40 simple multiple choice

Pass Grade: 65%

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

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