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ITIL 4 Trails – The Four Dimensions of Service Management

The Four Dimensions of Service Management discusses the four perspectives that are critical to the efficient and effective facilitation of value for customers and other stakeholders in the form of products and services. These perspectives are Organization and People, Information and Technology, Partners and Suppliers, and Value System and Processes.

$25.00

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Trail-4_The-Four-Dimensions-of-Service-Management
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What you'll learn

ITIL 4 Trails provide a fun way to learn about ITIL 4. Learners follow a guided path and learn about ITIL 4 through a series of short learning interventions. Every module comprises of short 2-minute videos, interactive tutorials, exciting quizzes, exercises and downloadable podcasts. Participants can learn at their own pace, in their own time, engaging with the media format that best fits their learning behavior. Completing all 8 Trails, means the participant is ready to take on and pass the ITIL 4 Foundation exam.

Details

Certificate: ITIL Foundation

Duration: 20 minutes

Domain:

Delivery Method:

  • Video lessons
  • Practice Questions

Accreditation:

Topics

  • Intent and Context
  • The Four Dimensions
  • Key Terms Covered in the Module
  • The Four Dimensions and Service Value System
  • Module Learning Objectives
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and Pestle Model
  • Exercise: Multiple-Choice Questions

Audience

The ITIL® (4) Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Exam facts

Delivery:

Format:

Proctoring: 

Duration:

No. of Questions:  simple multiple choice

Pass Grade: %

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

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