ITIL 4 Trails – The ITIL Guiding Principles

The ITIL Guiding Principles Trail covers the seven Guiding Principles provided by ITIL. These principles are: Focus on value, Start where you are, Progress iteratively with feedback, Collaborate and promote visibility, Thing and work holistically, Keep it simple and practical, and Optimize and automate. Each of the principles is explained, and examples provided to help participants understand their meaning in the context of their own organization.


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  • Full lifetime access

  • Certificate of Completion

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What you'll learn

Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.


Certificate: ITIL Foundation

Duration: 20 minutes


Delivery Method:

  • Video lessons
  • Practice Questions
  • Pre-course Reading
  • Post-course Reading
  • Quick Reference Cards



  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate


The ITIL Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a DevOps team

Exam facts


Format: Closed Book


Duration: 30 minutes (15 minutes additional for non-native English Speakers)

No. of Questions:  simple multiple choice

Pass Grade: %

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.