ITIL 4 Trails -The ITIL Service Value System and Service Value Chain

The ITIL Service Value System and Service Value Chain Trail introduce the ITIL service value system as a flexible value-oriented operating model that allows the organization to create a variety of combinations of activities and components to suit their particular situation. The core components of the ITIL service value system are explained, being the  ITIL service value chain, the ITIL guiding principles, governance, ITIL practices, and continual improvement.


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  • Certificate of Completion

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What you'll learn

At the end of this Trail, participants will be able to:

  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.


Certificate: ITIL Foundation

Duration: 20 minutes


Delivery Method:

  • Self-Study e-book
  • Video lessons
  • Practice Questions
  • Pre-course Reading
  • Post-course Reading
  • Quick Reference Cards



  • Intent and Context
  • Service Value System and Service Value Chain
  • Module Learning Objectives
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Exercise: Multiple-Choice Questions


The ITIL® (4) Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a DevOps team

Exam facts





No. of Questions:  simple multiple choice

Pass Grade: %

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.