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ITIL 4 Trails -The ITIL Service Value System and Service Value Chain

The ITIL Service Value System and Service Value Chain Trail introduce the ITIL service value system as a flexible value-oriented operating model that allows the organization to create a variety of combinations of activities and components to suit their particular situation. The core components of the ITIL service value system are explained, being the  ITIL service value chain, the ITIL guiding principles, governance, ITIL practices, and continual improvement.

$25.00

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Trail-5_The-ITIL-Service-Value-System-and-Service-Value-Chain
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What you'll learn

At the end of this Trail, participants will be able to:

  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.

Details

Certificate: ITIL Foundation

Duration: 20 minutes

Domain:

Delivery Method:

  • Self-Study e-book
  • Video lessons
  • Practice Questions
  • Pre-course Reading
  • Post-course Reading
  • Quick Reference Cards

Accreditation:

Topics

  • Intent and Context
  • Service Value System and Service Value Chain
  • Module Learning Objectives
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Exercise: Multiple-Choice Questions

Audience

The ITIL® (4) Trails targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a DevOps team

Exam facts

Delivery:

Format:

Proctoring: 

Duration:

No. of Questions:  simple multiple choice

Pass Grade: %

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

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